We’re committed to make sure our service is always of the highest standard, and we‘d like to hear if there’s ways we can improve. If there’s something you feel we could do better or you aren’t completely satisfied with, please get in touch with us by one of the ways below.
Call: 0800 054 2104
FAO Juo Loans Feedback
PO Box 10397
We always strive to give our customers a great experience. But if things go wrong we want to put things right as soon as we can. Telling us about it gives us the chance to fix things for you and make improvements to our service.
By providing as much information as possible when making your complaint it will help us to understand the issue and resolve it quickly.
Having all the facts means that we can understand exactly what's happened. We want to make sure we get the right person handling your complaint, so they can investigate it fully and put things right for you as soon as possible.
For more complex complaints:
Once we’ve completed our investigation and have all the information we need we will issue a final response. This will outline your complaint, how we investigated it, what we found and what’s going to happen next. It will also contain information about the Financial Ombudsman Service.
Your final response letter will detail why we believe your complaint should be upheld and what we intend to do to put things right, or why we do not believe your complaint should be upheld.
If we’re unable to provide you with a Final Response Letter within eight weeks of receiving your complaint, we’ll write to you explaining why and letting you know when we expect to be able to.
Once a complaint has been logged with any financial services company it can also be raised with the Financial Ombudsman Service. We’ve listed their information below if you wish to do this
Call: 0800 023 4567 or 0300 123 9 123
Write: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Under EU regulation you can also make a complaint on the Online Dispute Resolution website. They don’t deal with complaints until after a final response letter has been issued by the company in question.
Firm Name: Curo Transatlantic Limited
Period Covered in this report: 1 January 2018 – 30 June 2018
Brands/trading names covered: Wage Day Advance and Juo Loans