What happens if I guarantee a loan and my friend / family member doesn’t pay?

We keep you informed every step of the way. You’ll get a message from us when a loan payment is made, or missed.

If your friend / family member cannot make their payment we’ll ask you to make the payment instead. We’ll notify you in writing at least 5 working days before we attempt to collect any money from your account.

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Our customer service centre is open Monday to Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm