As a Guarantor you’re required to provide us with your debit card details and a Continuous Payment Authority (CPA). A CPA is an authority given by you to us, to collect money from your bank account. A CPA is different to a direct debit or standing order, as the payment instruction is with us and not your bank. This CPA will not be used unless the borrower fails to make a payment. That’s why it’s important that you’re sure the borrower can make the repayments before you sign up to be their guarantor.
A guarantor can also make ad-hoc card payments with our customer services team over the phone.
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Our customer service centre is open Monday to Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm