You have three guarantor attempts during your application. If your guarantor’s application is unsuccessful you’ll receive a new link to forward to your new chosen guarantor. If your guarantor changes their mind, call our Customer Services Team on 0333 004 8000 and they will send you a new guarantor link.
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Our customer service centre is open Monday to Friday 8am - 8pm, Saturday 9am - 5pm and Sunday 10am - 4pm